Q: How do you draw the line between selling and over-selling?
A: Keep your eyes open; if you sense that the person in front of you is just not interested, then donít sell.
Q: Is 'jugaad' a part of 'chalta hain'?
A: 'Jugaad' tells us how to simply; thatís the good part of it. But the part about compromising quality is the bad part. So keep the good and not the bad.
Q: Social media spreads the bad word fast and can be damaging to a brand. How does one manage that?
A: Thatís ok because no brand expects perfection. What consumers expect instead is for their problems to get resolved.
Q: Whatís the role of the client in project failure or success?
A: In these days, clients are more educated yet requirement gathering is an issue. In many software companies, there is nobody from business (in these discussions). So the customer and the software company talk different languages.
Q: How should middle managers handle Millennials?
A: The relationship based of authority does not work on Millennials; it should be far less hierarchical. Position does not guarantee respect.
Q: Could you please share some tips on public speaking?
A: Prepare, prepare, and prepare. Always have a Plan B; keep notes, slides; make it interesting. Donít take yourself seriously. Think you are talking to one, not the crowd. A little bit like an actor who has done it several times.